Technical Support & Case Submission

We're here to help. If you're experiencing technical issues or would like to share feedback, please reach out through the following channels:

Contact Us

Technical Support: support@zentronoutdoor.com

General Inquiries: info@zentronoutdoor.com

Dealer & Partner Assistance

Zentron authorized dealers are trained to handle warranty claims and basic technical support on our behalf.

We provide them with training, parts, and resources to ensure fast, local service with minimal downtime for end users.

Submit Feedback via ZEN LINK App

You can also report issues or send feedback directly through the ZEN LINK App:

Step 1:

Connect your device to the ZEN LINK App and go to the “About” page. Tap the “Feedback” option under the Support section.

Step 2:

Describe the issue or share your experience. Whether it's a bug, suggestion, or general comment—your input helps us improve.

At Zentron, we value your experience. You’re welcome to share any feedback regarding product usage, technical issues, or suggestions for improvement. Our professional technical support team is committed to responding within 24 hours.

Our technical support team will review your submission and respond within 24 hours.

We Value Your Feedback

Your satisfaction is our priority.

Feel free to reach out regarding:

Product malfunctions or technical issues

Usage tips or troubleshooting questions

Feature suggestions and product improvement ideas

We're committed to providing prompt, professional assistance.

Register Your Device – Zentron 3-Year Warranty & 5-Day Service Promise

Zentron offers a 3-Year Warranty and a 5-Day Service Guarantee. If your device has a defect under normal use during the warranty period, we’ll repair or replace it. If service cannot be completed within five business days of receipt, you may choose a replacement of equal or better condition — or wait for your original unit.

Warranty is fully transferable and begins on the dealer sale date.

Covers manufacturing defects only; excludes cosmetic wear, damage, loss, or misuse.

Any tampering, including serial number alteration, voids the warranty .

Before sending your unit:

Request an RMA .

Ship at your expense; we’ll cover return shipping.

Zentron is not responsible for damage or loss during inbound transit.

Questions? Contact us at support@zentronoutdoor.com