How long is the warranty?

Our warranty is 3 year valid.

The device won’t turn on.

For first time use, check the battery installation steps.Remove the insulating tape , ensure the battery positive (+) side goes in first and tighten the battery cap as suggested. Then long press the power button.

Where can I download the latest software?

You can download the latest software by visiting our website and selecting the download centre. You can see the latest software and firmware updates.

Where can I download the manual?

You can download product manuals on our official website under support.

Can I use the thermal imaging devices day and night?

Yes, thermal imaging devices can be used both during the day and at night. Thermal imaging technology relies on detecting the heat signatures emitted by objects and living beings, rather than visible light. This means that thermal cameras can operate in total darkness and provide a clear image of the heat differences in their surroundings. During the daytime, thermal imaging devices can still be effective, although the temperature contrasts might not be as pronounced as they are at night. In low-light conditions, such as dawn or dusk, thermal imaging can be particularly useful because the temperature differences between objects and their surroundings are more significant, enhancing the clarity of the thermal image. However, it's important to note that thermal imaging does have its limitations. Factors such as weather conditions (rain, fog, and heavy snow) can affect the accuracy and range of thermal cameras. Additionally, very hot objects might saturate the thermal sensor and appear as white blobs, reducing the details in the image. In summary, thermal imaging devices are versatile tools that can provide valuable insights day and night, with some variations in effectiveness depending on lighting conditions and the specific environment.

Can I use a thermal imager to see through glass?

No, normal glass is a barrier for the infrared waves and reflects them. Therefore, if you look at the window with a thermal imaging device you will see your own reflection.

Can the bright sunlight damage a thermal imaging device?

Yes, prolonged exposure to bright sunlight can potentially damage a thermal imaging device. Thermal imagers are designed to detect and capture infrared radiation, which is emitted by objects based on their temperature. However, excessive heat and intense sunlight can impact the functionality and longevity of a thermal camera

Can the thermal imager see a target behind the wall?

Thermal imaging cameras are generally not able to see through solid objects like walls. Thermal imaging relies on detecting the heat emitted by objects and translating that information into a visual representation. When it comes to walls or other solid barriers, the heat emitted by objects on the other side doesn't easily pass through these barriers.

Does the device drain batteries when it is switched off/standby mode?

No, when the device is switched off it does not use the batteries. However, it does consume batteries in standby mode. Because the core detector still works in order to maintain the function even its on standby mode