FAQ
Answers to common questions about thermal imaging, device care and support
Why does my new device not turn on?
Check battery charge and installation against your model’s manual. Remove any battery insulating tape, check polarity and secure the battery cap. Use the power-button press described in the manual. Contact support if the device still does not start.
Can I point the device towards the sun?
Avoid pointing the optics directly at the sun. Prolonged exposure to strong sunlight can damage the thermal detector. Follow the care instructions in your model’s manual.
How do I update the firmware?
The video library includes a firmware update tutorial. Use only the update intended for your exact model and follow its instructions. Contact support if you need the correct file or help identifying your version.
Can I use thermal imaging by day and night?
Yes. Thermal imaging detects heat rather than visible light. Weather and temperature contrast affect the image and detection range.
Can thermal imaging see through glass or walls?
No. Ordinary glass blocks this infrared radiation, and solid walls prevent observation of objects behind them.
Where can I find my device manual?
Use the download center and select your product series and document language. Manuals are available as PDFs.
How do I arrange a repair?
Contact your authorized dealer or support@zentronoutdoor.com before shipping. Include the model, serial number, proof of purchase and issue description.
Does standby consume battery power?
Yes. The detector continues working in standby, so it uses power even when the screen is off. Check your manual for your model’s power modes.